Measurement supports the alignment of desired behaviors. It excites the organization when results are achieved. Measurement also holds individuals accountable for results and helps determine if things are working. We are not just measuring to measure. We are measuring to measure. We are measuring to align to specific leadership and employee behaviors that cascade throughout the organization to drive results. The better the organization can align these behaviors, the more quickly it will achieve desired results and create opportunities to recognize staff. Recognized behavior gets repeated, which turns the organizational (results) flywheel.
Sometimes a leader will ask us, “Don’t you think we are focusing too much on the numbers?” We remind them that 4’s and 5’s (higher scores) represent employees’ appreciation of the work environment and parents’ satisfaction with their child’s education. Most agree that those things are worth measuring. In addition, remember, the key to any survey is not the score itself, it’s how well we as leaders share the results with staff and how we communicate actions based on their feedback.
Maximize Performance: Creating a Culture for Educational Excellence by Quint Studer and Janet Pilcher will help education leaders engage in systematic reviews to diagnose, apply, assess, and validate the execution of strategies across school, department, and school system levels. Learn more about Maximize Performance at http://www.studereducation.com/MP. Follow the authors on Twitter using @quint_studer and @janetpilcher and join them in Chicago August 3-4.
Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.