“Next Phase” of @StuderGroup: Change in Location, Not Purpose

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Our Quick Reads this week focused on purpose, worthwhile work, and making a difference. These are at the heart of Studer Group’s Healthcare Flywheel™ and its people.

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In today’s post purpose, worthwhile work, and making a difference serve as a jumping off point for what Founder Quint Studer called the company’s “next phase” in an email to colleagues. In the email he shared a brief history of the space transitions since 2000; and, as important, reminded colleagues how “very good” Harbor Town has been to Studer Group. One colleague responded,

I’ve worked out of Harbor Town for 11.5 years. I’ve never even lived in a house that long. Many wonderful memories occurred in that space… Truly Blessed!

And so it is, a time of transition for Studer Group and for its Education Division, who will join its Harbor Town family on Monday in downtown Pensacola at the newly constructed Maritime Place. Enjoy these photos via The Pensacola News Journal.

PNJ1PNJ3The space is a lot different than our 2000 digs which housed 3 employees and included, as described by Quint, furniture bought and put together on site and about 500 square feet. What will not be different is the passion in the Studer Group employees—to have purpose, do worthwhile work, and make a difference—to make great places to work in healthcare and education.

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Photo credit The Pensacola News Journal. Accessed here.

Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.

 

Five Quick Reads for the Week: Focus on #Purpose

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This week’s Quick Reads focus on purpose, worthwhile work, and making a difference.

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“When we get on with the work we’re passionate about–the work that makes a meaningful impact in people’s lives–everyone wins.” That is The Difference Between a Job and a Calling, so titled, in this post from Inc.

Reward and recognition is not only the right thing to do, it improves employee engagement and satisfaction. Remember, behaviors that are recognized get repeated. Check out “6 Unusual and Powerful Ways to Show Gratitude” from Inc.

Remember the Market Basket employee boycott supported by “the vast majority” of its employees? Why? To restore their CEO…

Arthur T. To the helm and [bring] his vision and values back to the company. There’s a simple recipe for success in Arthur T’s leadership at Market Basket: leading with the heart, as well as the head.

More in this Forbes post …The Value of Head and Heart.

Nourishing Lives” is the tagline from this Leaders Online interview with Kendall J. Powell, Chairman and CEO of General Mills. “What makes this company so special? It starts with a very strong commitment to people…

A couple years ago, The New York Times included an interview with Kevin Liles, Founder and CEO of KWL Enterprises; check out the timeless message shared in “Mistakes are O.K., but Never, Ever Lose Your Passion.”

Quick Reads offers us an opportunity to share some of what we’re reading each week. Let us know how you connect with the articles and share with us and WRIE readers what you’re reading.

Studer Education

 

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Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.

#MakeADifference Save The Historical Ella Jordan Home

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Mrs. Ella L. Jordan founded the City of Pensacola’s Federation of Colored Women’s Clubs, Inc. She was a devoted club worker, community leader, educator, political activist, and a dedicated woman who worked for the betterment of the Pensacola community.

EllaJordanPhoto (Facebook)

Mrs. Jordan dedicated her life to the Club’s works and community activities. Her home, originally built in the 1890’s, served as an important social and educational institution for the African-American community for several years; it also served as the Federation’s Club Home.

EllaJordanHomePhoto

In addition to serving as a club house, the Ella Jordan Home was a hub for social and cultural gatherings, including significant assemblies. The Club and the Home provided a way for African-American women in segregated Pensacola to identify and meet the needs of their community. The Ella L. Jordan Home is historically significant because of the activities of the Pensacola Federation of Colored Women’s Clubs.

Now, closing in on its 125th birthday, this historical landmark is in need of restoration to continue the legacy and life-long commitment of Mrs. Ella Jordan, the Federation of Colored Women’s Clubs, and to give hope to a new generation. The Mother Wit Institute, Inc., whose many members benefited from the cultural and educational programs offered by the Federation, is asking the Pensacola community to help support the revitalization of this historical community building.

What can you do to help?

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Share your photos and stories on the Ella Jordan Home Facebook page!

Share this blog post and the Facebook page with your friends and family!

Once funds are raised, share your time to help renovate the Ella Jordan Home!

 

The Community Saving the “Ella L. Jordan Home” is working with the Pensacola community and the Mother Wit Institute, Inc., to raise funds for the restoration of the Pensacola Federation of Colored Women’s Club Home. Support the revitalization of this historic community building in downtown Pensacola so it may continue to serve the community as it once did.

Studer Education

 

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Thank you for taking the time to read about Mrs. Ella Jordan and her commitment to the African-American community, including her founding of the City of Pensacola’s Federation of Colored Women’s Clubs, Inc., in 1929. If you would like to help restore this historical landmark, please contact Dr. Janet Pilcher at 850-221-7811 or Janet.Pilcher@StuderGroup.com.

Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.

Service Excellence: Always Behaviors That Increase Performance Metrics

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Oklahoma City Public Schools provides one example of a school district applying an Always Behavior, developing and institutionalizing a “soft skill” as an action that must always occur, to improve service. Here’s the OKCPS example:

Changing Culture with The 10’ – 5’ Rule

How did OKCPS get here? The district’s leadership team and employees focused on the results of their Support Services Survey which evaluates school leaders’ level of satisfaction with each district department’s systems and processes for providing requested services to their school. Items are measured across performance metrics of accessibility, accuracy, attitude, operations, and timeliness.

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Consider these four “soft skills” and two operational policies to positively influence support service excellence using more than 28,500 responses from principals and assistant principals:

  1. Answer the Telephone (Focus: Accessibility)
  2. Respond to Calls or Emails with an Appropriate Greeting and Information (Focus: Accuracy)
  3. Engage in the 10’ – 5’ Rule (Focus: Attitude)
  4. Return Phone Calls and Emails within 24 Hours always and then Follow-up when Additional Time is Needed (Focus: Timeliness)

Two additional policy items help organizations focus on operations:

  1. Create Detailed Voice Messages for Answering Machine
  2. Transfer Calls Only to a (Real) Person

The key? Focus on only one of these skills or policies to achieve results and create objective measures for the goal/outcome. Consider an article from Public Administration Review (Resh and Pitts, Jan/Feb 2013):

Theories of goal conflict suggest… organizations face a zero-sum trade-off among goals. [This portion of goal conflict theory was used/tested] to explain the implementation and interaction of multiple policy goals in the context of Georgia public high schools… The findings demonstrate the highly contingent nature of… trade-off. [That is,] more robust gains can be made toward a higher-order objective by focusing on one particular lower-order goal rather than an all-inclusive approach to goal attainment.

There is a greater likelihood of (positively) influencing behavior and change when an organization focuses on one goal or objective. Focus on one goal, institutionalize (hardwire) behavior to achieve it — make it your culture, and measure it. And, remember that service excellence begins with one’s leadership and commitment to purpose, worthwhile work, and making a difference (Studer, 2008).

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Resh, William G., and Pitts, David W. (January/February 2013). No Solutions, Only Trade-Offs? Evidence about Goal Conflict in Street-Level Bureaucracies” Public Administration Review, 73(1): 132-142. PDF available online here: http://onlinelibrary.wiley.com/doi/10.1111/j.1540-6210.2012.02623.x/pdf.

Studer, Q. 2008. Results that Last: Hardwiring Behaviors That will Take Your Company to the Top. Hoboken, NJ: John Wiley & Sons, Inc.

Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.

Graduates of @TeacherReady are “Highly Qualified” and…

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Graduates of TeacherReady® are “Highly Qualified” and earn a Professional Teaching Certificate from Florida. Why? The curriculum focuses on Student Engagement by teaching aspiring and early career teachers how to differentiate instruction; utilize specific feedback strategies to encourage higher order thinking skills; unpack standards with 30 day plans; align learning targets, tasks, and assessments; scaffold learning targets; and integrate STEM across the curriculum.

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Are you a school or district leader with teachers who have not yet earned professional teaching certification? TeacherReady® benefits your school and school district as a state approved program of the NCATE accredited Professional Eduction Unit at the University of West Florida. TeacherReady uses a cohort model flexibly paced for your teachers and relevant to your district.

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The bar graph below shows how Mentor Teachers of TeacherReady® aspiring and non-certified teachers seeking professional certification demonstrate performance on the Florida Educator Accomplished Practices (FEAPs) at the midway point of the curriculum and upon completion of TeacherReady®.

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Would you make a terrific teacher or is your school or district in need of a terrific teacher? Connect with the TeacherReady® team. They appreciate the opportunity to offer you and others interested in a career transition to the teaching profession through a quality, state approved, and nationally accredited teacher certification program.

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TeacherReady® is state approved and is the Educator Preparation Institute of the NCATE accredited Professional Education Unit at the University of West Florida. Upon completion of TeacherReady, individuals earn a professional teaching certificate from the State of Florida. Visit the TeacherReady website or connect with them on Facebook for more information.

Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.

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