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In Friday’s blog Strategic Plan Alignment with Evidence-Based Leadership Service Excellence we said it is a Must Have for school districts and institutions of higher education (IHE) to develop accountable and aligned leader evaluations to drive performance.

Employees who perceive their immediate supervisor (leader) is engaged with them in the workplace will be more satisfied and therefore do a better job. One tool to drive employee engagement and results across organizational goals is the use of organization-wide surveys that measure the perception of employees with regard to the degree to which their immediate leader provides the type of work environment that supports their ability to perform at the highest level.

Organizations may use any particular survey if it meets their needs. We use a support card survey with our partners as it provides a measure of satisfaction with organizational departments as determined by internal users and evaluates leaders across five measures: Accessibility, Accuracy, Attitude, Operations, and Timeliness. We currently have over 13,000 responses across our partners for the internal service – support card survey which is initially administered for a baseline measure and then administered quarterly to all departments within the organization. Aggregate results for the five service-support areas are (n=13,580) on a Likert scale 1 to 5:

Accessibility          4.10

Accuracy               4.14

Attitude                4.19

Operations           4.07

Timeliness            4.04

These data include up to 5 subsequent administrations in some organizations. Once the survey is complete and the data collected, we recommend that all leaders explain the results of the survey and facilitate the development of a 90 day action plan based on the priority areas identified in the survey data meetings. It’s this process, the process after the survey is completed in presenting and communicating the results, that is most important.



Our mission at Studer Education is to provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. To do this we work with school boards, leaders, and teachers to apply Evidence-Based continuous improvement processes and the principles from How to Lead Teachers to Become Great in their districts to get the best student learning results and create results-oriented school cultures. Visit us online at http://studereducation.com. Studer Education is a division of Studer Group, a recipient of the 2010 Malcolm Baldrige National Quality Award.