Bob Murphy, Canada, Malcolm Baldrige National Quality Award, Manage Up, Mitch Hagins, Quint Studer, Reward and Recognition, Studer, Studer Education, Studer Group, Taking You and Your Organization to the Next Level, Thank You, The Great Employee Handbook, TYYO
How do you reward and recognize? How do you offer specific feedback? If you’re not sure how to do this or whether you do a great job of this, then check out an example below from Bob Murphy, a national speaker with Studer Group. Bob sent the following email last week to all employees at Studer Group to recognize (manage up) the work of one of our Coach colleagues, Mitch Hagins:
I just wanted to add a special manage up to this note. While all SG staff actively participated and added value to the [Taking You and Your Organization to the Next Level] event in Canada, Mitch really stands out! Here are some reasons why:
*In the weeks before the event, Mitch worked through every detail to make the event perfect.
*He worked with Tasha to market this to that special audience.
*He read every slide and edited many to be closer aligned to Canadian language and spelling.
*He orchestrated getting special SG name badges for the faculty which included a Canadian maple leaf on the badge to show solidarity with our audience.
*When it became obvious that we were going to need an overflow room, Mitch worked with Stephanie to create a first. We were able to treat each room as a main room so no audience member felt left out. Half of each day was presented live in one room and then transmitted by video to the other. Then at lunch, we switched and transmitted the other way. We also had the ability for each room to ask live questions during the event. (It was amazing to see the audience respond to questions, raise hands in response to a poll, laugh at and even answer questions out loud. All while watching a video screen in a different room.) This use of technology, I think, was a first. It was for me. I would not have thought of presenting half of the content live in the “other room.”
*Mitch created clear Key Words for us to use at the event as we guided guests to the rooms.
*He invited senior leaders from 3 Canadian partners to participate. This really added to the event. Mitch chose wisely. In fact, [CEO] Ron Gagnon’s results were so striking… It was captivating and he spoke directly to senior leaders about the value of the SG. Immediately after, a Chief Nurse… asked me to tell her who she needed to speak to… [and] Mitch immediately got engaged and has follow up planned with the CEO.
*Mitch also presented from the stage. He presented very well. I could have listened to him all day.
I realize this is a bit long, however my hope was to give a glimpse of our time in Canada and the major role Mitch played in the success of the event. Know that today, all across Ontario (and in 3 US states) care will be better, leaders and staff will work in a better organization, and physicians will find it easier to practice medicine because of Mitch’s relentless pursuit of perfection for our institute this week.
Thanks to all who participated in supporting Mitch.
Bob’s message is a great example. Why?
- The message explains with specificity, “Here are some reasons why” Mitch “really stands out.”
- The message connects to purpose. “Know that today, …care will be better, leaders and staff will work in a better organization, and physicians will find it easier to practice medicine because of Mitch’s relentless pursuit…”
- The message thanks and recognizes all colleagues’ efforts in “supporting Mitch” at the event. A Win-Win-Win ending to this manage up message.
In Studer’s The Great Employee Handbook he writes, “Studer Group is lucky to have employees who do a great job of representing the company” (2012: p. 206). Bob Murphy and Mitch Hagins are two of many who do a great job of this. Who are your great leaders, teachers, and students? Reward and recognize them by sending them a thank you note to let them know you value their work/service.
Special thanks to Bob Murphy permitting us to share his email with readers in this post. Bob is a National Speaker at Studer Group. Read his bio here; contact him at Bob.Murphy@Studergroup.com.
Mitch Hagins is a Coach at Studer Group. Read his bio here; contact him at Mitch.Hagins@Studergroup.com.
Studer, Quint. 2012. The Great Employee Handbook: Making Work and Life Better. Gulf Breeze, FL: Fire Starter Publishing.
Our mission at Studer Education is to provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the fifth straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.