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Continuous improvement models align goals and measures, and provide leaders data to drive decisions that accelerate movement to the goals. One example is the Evidence-Based Leadership framework – the alignment of goals (accountability), alignment of actions (will and skill), and alignment of processes and tools.

Alignment of goals must happen across all levels of leadership and all departments. In higher education this means the President/Chancellor and Executive Leadership, Deans, and Department Chairs; it means across academic affairs, student affairs, and operations.

To be a “great” institution, all departments within the institution must be great. How to get to greatness? Leaders focus on continuous improvement based on what the data tell them. The Continuous Improvement Flywheel shows the process; leaders:

1. Gather and analyze baseline data to set growth goals (Diagnose).

2. Execute focused, consistent, and aligned actions to these goals (Act).

3 and 4. Coach and Validate leader actions.

5. Gauge their own progress toward achieving the growth goals (Assess).


When leaders consistently and coherently move toward goals and measures grounded in Evidence-Based Leadership, they create a results-driven and performance-driven culture that produces improved student engagement, improved employee engagement, and a great place for faculty to teach and staff to work.



Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the sixth straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.