One of the first feeds I saw in social media today was this one from a local company (which serves donuts to customers each Friday) recognizing Joyce’s continued excellent service:
In What’s Right, we often talk about reward and recognition as a feedback process in our classrooms and across districts. Everyone likes to be recognized and rewarded when they do something good. And, when our actions are rewarded, we repeat them.
When we translate reward and recognition to performance-driven actions, for example, to performance-driven classrooms, our focus moves from “get rewarded with a good grade” (compliance-driven) to hitting learning targets with measures. Harvesting wins with reward and recognition is an essential tactic for teachers because it helps them keep the “learning flywheel” moving for every student. WOW Cards are one way to do this:
Likewise, when we translate reward and recognition to school and district leaders, we begin a process of helping leaders connect back to purpose, worthwhile work, and making a difference. Two of my colleagues, Drs. Janet Pilcher and Robin Largue, shared these examples from a partner district:
In a meeting of district leaders the Superintendent described the district’s bond referendum moving forward – a $500 million project focused on facilities. Then, the Chief Academic Officer shared about a high school and middle school partnership where there are student swaps for cross-grade collaborations; and a principal shared about the smiles and laughter that she saw and heard when watching kids use new technology obtained from a tech grant for the first time.
How did these examples connect-the-dots to purpose, worthwhile work, and making a difference for these leaders? Each represents a commitment to what school leaders have to do if leaders really want to be a premier school district. They show the steps needed to move a district to excellence and “shed light” on the fact that it’s not about the “project,” it’s about the people. For example, says Largue, “The facilities [referendum] is about opportunities and access for students.”
Every person one interacts with connects back to purpose. Joyce, the Krispy Kreme employee pictured above, was recognized by a customer via social media for her commitment to service excellence. Harvest wins with reward and recognition even if it is as simple as “thank you for being helpful to me…”
Photo and text of Joyce via Gulf Coast Bingo Facebook page accessed 02/07/2014 at https://www.facebook.com/gulfcoastbingogroup.
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