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One of the reading rabbit holes I ventured down this week led me to this great video recommended by Harvard author John Kotter:

 

Key words help leaders maximize their interactions with colleagues and other stakeholders. In education, coaching teachers on how to use key words helps them maximize parent-teacher interactions, which help them develop partnerships with their students’ parents. When teachers and school leaders key word their messages when connecting with parents, they help reduce a parent’s anxiety and let him/her know that they care about them and their child and believe that their input is important.

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The Power of Words available and accessed via YouTube 10/1/2014 here: http://www.youtube.com/watch?v=Hzgzim5m7oU.

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